Privacy Policy

Information We Collect

1.1 Information You Provide to Us

When you use our Services, we may collect personal information that you voluntarily provide, including when you:

• ›Create an account on the SAHARA App or website.
• ›Enroll in online courses, physical classes, or training programmes.
• ›Engage Sahara for software or app development services.
• ›Fill out contact forms, surveys, or feedback requests.
• ›Make a payment for Services.
• ›Contact our support team via email or phone.

The personal information you may provide includes: your full name, email address, phone number, mailing address, date of birth, payment information, and any other contact or identifying information you choose to submit.

1.2 Information Collected Automatically

• ›Device information (device type, operating system, unique device identifiers).
• ›Log data (IP address, browser type, pages visited, time and date of access).
• ›Usage data (courses accessed, features used, time spent on the platform).
• ›Location data (country/region level, based on IP address).

1.3 Information from Physical Classes and Training

When you attend our physical Centers or training programmes, we may collect attendance records, performance data, assessment results, and any information you provide during registration or in-person interactions.

1.4 Information from Software and App Development Engagements

When you engage Sahara for software or application development services, we may collect project-related information, business requirements, communication records, and other data necessary to deliver the contracted services.

How We Use Your Information

• ›Provide, maintain, and improve our Services.
• ›Create and manage your account on the SAHARA App and website.
• ›Process payments and send invoices, receipts, and billing information.
• ›Send technical notices, updates, security alerts, and administrative messages.
• ›Respond to your inquiries and provide customer support.
• ›Communicate with you about courses, programmes, promotions, and events.
• ›Monitor and analyze trends, usage, and activity to improve the platform.
• ›Personalize content, features, and recommendations.
• ›Ensure the safety and security of Sahara, our users, and our systems.
• ›Comply with applicable legal obligations.
• ›Research and develop new services, products, and features.

How We Share Your Information

We respect your privacy and will never sell your personal information. However, we may share your information in the following circumstances:

• ›With your consent: When you have given us explicit permission.
• ›Service providers: Trusted vendors (payment processors, cloud hosting, etc.) bound by confidentiality.
• ›Legal requirements: If required by applicable law, regulation, or legal process.
• ›Emergency situations: To prevent imminent and serious harm to any person.
• ›Affiliates: Between Sahara and any affiliated entities or subsidiaries.
• ›Enforcement of rights: To protect the rights, property, and safety of Sahara and others.
• ›Business transfers: In the event of a merger, acquisition, or sale of assets.

Foreground Services and Real-Time Communication

To ensure high-quality performance during live online classes, the SAHARA App may temporarily use system capabilities to:

• ›Maintain continuous audio communication in the background.
• ›Enable screen sharing during live sessions.
• ›Play and share audio content seamlessly.
• ›Support Bluetooth audio devices.
• ›Ensure stable voice transmission.

These features are only active when required. No audio, video, or screen content is recorded or stored without your explicit permission.

Use of Third-Party Services

We use Zoom to enable real-time meetings within the app. When you join a live session:

• ›Certain data (display name, audio/video) may be processed by Zoom.
• ›These features are enabled only when you actively join a session.
• ›Review Zoom's Privacy Policy at: https://explore.zoom.us/en/privacy/

Contact Sync and Connecting with Instructors

With your explicit consent, the SAHARA App may sync your phone contacts to help you find and connect with Sahara instructors and support staff.

• ›Opt-In: Only occurs with your explicit consent.
• ›Opt-Out: You can disable this at any time in settings.
• ›Data Use: Used solely to facilitate connections; not used for marketing or sold.

Retention of Personal Data

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or defend our legal rights. If you delete your account, associated personal data will be securely deleted, though some residual data may remain in backups for a limited period.

Confidentiality and Security of Personal Data

We implement industry-standard physical, technical, and administrative measures including encryption and access controls. While we strive for absolute security, the internet is not entirely secure; you are responsible for keeping your login credentials safe.

Your Rights Regarding Personal Data

• ›Access: Request access to the data we hold.
• ›Correction: Request correction of inaccurate data.
• ›Deletion: Request deletion of your data.
• ›Objection: Object to certain uses of your data.
• ›Preferences: Choose whether to receive promotional communications.

To exercise these rights, contact us at saharanp2025@gmail.com.

Accessing, Updating, and Deleting Your Personal Data

You can update your data via your account settings on the app or website. To delete your account, visit Account Settings > Delete Account, or contact our support team.

Children's Privacy

Our Services are intended for users aged 16 and above. We do not knowingly collect data from children under 16 without parental consent. If you suspect we have such data, please contact us immediately.

Cookies and Tracking Technologies

We use cookies to enhance your experience and analyze usage. You can control cookie settings via your browser/device, though disabling them may affect app functionality.

Changes to This Privacy Policy

We may update this policy periodically. When changes occur, we will update the Effective Date and provide notifications where appropriate. Continued use of our Services constitutes acceptance of the updated policy.